A growing number of suppliers are focusing on e-commerce and customer service while relying on fulfilment specialists such as NBP to manage storage and delivery.
Many of these businesses are strong in online marketing and sales generation but do not operate their own warehouses or delivery fleets. Instead, they work with fulfilment partners to facilitate their requirements. High service levels, and strong communication are extremely important in this sector to drive repeat sales and positive reviews from a whole host of installer types.
NBP’S commitment to service and operational capability supports this way of working by acting as a delivery partner, managing stock and delivery on behalf of resellers, providing a dependable delivery service without the need for major investment in infrastructure. This support helps ensure materials arrive where they are needed, allowing resellers to concentrate on growth and customer relationships.
Stephen Jones, Sales Director at NBP, says: “We are seeing a real shift in industry buying habits”. More resellers want to focus on what they do best, which is selling and supporting their customers, and they trust us to take care of the logistics behind the scenes. Our role is to help them offer a fast and reliable service without the pressure of running large storage sites or transport fleets. It is a simple approach that works well for everyone involved.”
