In the fast-paced roofing solutions industry of today, outstanding customer service and support are essential for achieving business success. SupaLite, a leader in innovative roofing solutions, demonstrates this by establishing a benchmark in customer support.
Their unwavering commitment to going the extra mile for their trade partners and surpassing expectations has been key to their success. Some of their longest standing customers have been with SupaLite throughout their 11 years!
Installer Training - SupaLite have their own dedicated showroom and training centre at their site in Preston. With their training programs, you will receive sales and installation training, roof samples, in-depth knowledge about their products and systems, and a full factory tour, so you have a first-hand view of their manufacturing process.
You will also have the opportunity to build a SupaLite roof at their training centre, as well as receiving marketing help, and more!
Visiting Trade Customers - Using their Support Vehicle, driven by Carl Linney, SupaLite’s Business Development Manager, SupaLite travel around the UK, visiting trade customers and showcasing their impressive products. No matter where their customers are based, they come to you.
Whether you need support attending open days, training days, and promotional events, SupaLite are there to help promote their quality roofing solutions.
Premium & Plus Installer Schemes - SupaLite offer two installer schemes to continue to meet the demands and requirements of homeowners. These tiered schemes ensure their trade partners install SupaLite products to the highest standards, with continued support from their expert in-house team.
Lane and Peach, SupaLite Premium Installer, state:
‘‘As an installer in a competitive market, we want to stand out from the crowd and the Premium Installer Scheme helps us to achieve that. SupaLite offer quality products that are supported by a great customer service team from quotation to after sales, but they also provide assistance with marketing and lead generation helping us to grow as a business. For the 5 years we have been installing SupaLite, the company has always more than exceeded our expectations.’’
Marketing & Technical Support - SupaLite’s in-house team are dedicated to providing their customers with all the marketing help they need. This includes a full range of literature featuring the latest product brochures and leaflets.
SupaLite’s technical support team are fully equipped to walk you through every stage of your roof order, right through to installation, with years of experience.
In-Depth Case Studies - Working closely with the customer, SupaLite details the project from start to finish, highlighting the solution to the homeowners’ problem, showing the impact of a SupaLite roof.
SupaLite are proud to share the wonderful work of their installers and encourage their trade partners to collaborate with them on future case studies.
Trade Show Expertise - SupaLite offers support and expertise to their customers exhibiting at trade shows. Whether it’s providing banners, branded merchandise, marketing materials, or special offers, their experts do it all.
Dedicated Support - SupaLite continue to ensure their customers are at the forefront of everything they do. Their team provides all the resources and support needed to effectively market and install their products.
