After only joining the team three months ago, Alyssa Jones is already making a positive impact at The Residence Collection and is excited to progress her career with the award-winning window and door business.
Alyssa’s role as Brand Ambassador for the North so far has allowed her to provide account management-style services, offering ongoing support and guidance. A big part of this includes sharing relevant information and updates, gathering feedback, and helping ensure installers meet the necessary requirements to become a recognised Residence Installer. Installers play a significant role within the business, helping connect customers with the right professionals who can understand and fulfil their individual needs.
Part of Alyssa’s initial learning experience included attending a Women In Fenestration Network event where she learnt how to install a window, a UK-led initiative that brings women together across the fenestration and glazing industry. With the industry traditionally being more male-dominated, it’s important to give women a dedicated space to connect, develop professionally and share experiences. “The WFN event was brilliant! It was an honour to be invited,” Alyssa says. “This organisation is providing pathways and opportunities to people who may have otherwise missed out or felt out of place.”
Alyssa describes herself as a “hands-on learner”, making the event an ideal opportunity for her to develop new skills and gain a better understanding of the industry. This, combined with her driven character and previous experience in a sales/account management role where she worked closely with customers to develop strong relationships, has set her up perfectly to begin building rapport with Residence’s installer network.
Although at first, Alyssa says getting to grips with some of the specific terminology used within the industry was a challenge she faced, the team were able to make this process smoother and more enjoyable. “Meeting all the incredible people at Residence has been my highlight so far. I feel lucky to work with such a great group of people.”
Sally Gingell, National Account Manager at The Residence Collection commented: “After just three months, the whole team at The Residence Collection have been really impressed by the positive impression Alyssa has made since joining. Her love for learning new things and meeting people is exactly the type of person we need at a business like ours.
“We’re excited to support Alyssa as she continues to grow within the organisation and we look forward to seeing what she will achieve.”
